term and condition

Home /
term and condition

Introduction

1.1 These terms and conditions shall govern the sale and purchase of products through our website.

1.2 You will be asked to give your express agreement to these terms and conditions before you place an

order on our website.

1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under

the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the

Consumer Rights Act 2015).

2. Interpretation

2.1 In these terms and conditions:

(a) "we" means R&G Homeware Ltd; and

(b) "you" means our customer or prospective customer,

and "us", "our" and "your" should be construed accordingly.

3. Order process

3.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual

offer.

3.2 No contract will come into force between you and us unless and until we accept your order in

accordance with the procedure set out in this Section 3.

3.3 To enter into a contract through our website to purchase products from us, the following steps must be

taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the

checkout; if you are a new customer, you must then create an account with us and log in; if you are an

existing customer, you must enter your login details; once you are logged in, you must select your

preferred method of delivery and confirm your order and your consent to the terms of this document;

you will be transferred to our payment service provider's website, and our payment service provider will

handle your payment; we will then send you an initial acknowledgement; and once we have checked

whether we are able to meet your order, we will either send you an order confirmation (at which point

your order will become a binding contract) or we will confirm by email that we are unable to meet your

order.

3.4 You will have the opportunity to identify and correct input errors prior to making your order by

contacting us.

4. Products

4.1 The following types of products are or may be available on our website from time to time: Personalised.

4.2 We may periodically change the products available on our website, and we do not undertake to

continue to supply any particular product or type of product.

5. Prices

5.1 Our prices are quoted on our website.

5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts

that have previously come into force.

5.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT or unless

stated

5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as

part of our sale procedures so that the correct price will be notified to you before the contract comes

into force.

5.5 In addition to the price of the products, you will OR may have to pay a delivery charge, which will be

notified to you before the contract of sale comes into force.

6. Payments

6.1 You must, during the checkout process, pay the prices of the products you order.

6.2 Payments may be made by PayPal or any of the permitted methods specified on our website from time

to time.

6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the

provisions of these terms and conditions, then we may withhold the products ordered and/or by written

notice to you at any time cancel the contract of sale for the products.

6.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us,

within 7 days following the date of our written request:

(a) an amount equal to the amount of the charge-back;

(b) all third party expenses incurred by us in relation to the charge-back (including charges made

by our or your bank or payment processor or card issuer);

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in

this Section 6.4 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on

your card statement or other financial statement, and make a charge-back as a result, this will

constitute an unjustified charge-back for the purposes of this Section 6.4.

7. Credit accounts

7.1 If we agree to open a business account for you, you will be able to pay in arrears, in accordance with

the provisions of this Section 7.

7.2 If you hold an account, then upon or following the dispatch of products, we will send to you an invoice

for payment of the price of those products, and you will pay such invoice within 30 days following the

date of our invoice.

7.3 Business accounts will be subject to such credit limits as we may notify to you from time to time.

7.4 If you do not pay to us any amount properly due under or in connection with these terms and

conditions in full and on time, we may:

(a) charge you interest on the overdue amount at the rate of [8% per year above the Bank of

England base rate] (which interest will accrue daily until the date of payment and be

compounded at the end of each calendar month); or

(b) claim interest and statutory compensation from you pursuant to the Late Payment of

Commercial Debts (Interest) Act 1998,

without prejudice to our other legal rights or rights under these terms and conditions.

8. Deliveries

8.1 Our policies and procedures relating to the delivery of products are set out in this Section 8 OR in our

delivery policy document.

8.2 We will arrange for the products you purchase to be delivered to the delivery address you specify

during the checkout process.

8.3 We will use reasonable endeavours to deliver your products on or before the date for delivery set out in

the order confirmation or, if no date is set out in the order confirmation, within 7 days following the

date of the order confirmation; however, we do not guarantee delivery by this date.

8.4 We do guarantee that unless there are exceptional circumstances all deliveries of products will be

dispatched within 7 days following the later of receipt of payment and the date of the order

confirmation.

8.5 We will only deliver products to addresses on the UK mainland.

9. Distance contracts: cancellation right

9.1 This Section 9 applies if and only if you offer to contract with us, or contract with us, as a consumer -

that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

9.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract

entered into with us through our website (without giving any reason for your withdrawal or

cancellation) at any time within the period:

(a) beginning upon the submission of your offer; and

(b) ending at the end of 14 days after the day on which the products come into your physical

possession or the physical possession of a person identified by you to take possession of them

(or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after

the day on which the last of those products, lots or pieces comes into your physical possession

or the physical possession of a period identified by you to take possession of them).

9.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 9,

you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by

means of any clear statement setting out the decision. In the case of cancellation, you may inform us

using the cancellation form that we will make available to you. To meet the cancellation deadline, it is

sufficient for you to send your communication concerning the exercise of the right to cancel before the

cancellation period has expired.

9.4 If you cancel a contract on the basis described in this Section 9, you must send the products back to us

(to [return address]) or hand them over to us or a person authorised by us to receive them. You must

comply with your obligations referred to in this Section 9 without undue delay and in any event not

later than 14 days after the day on which you inform us of your decision to cancel the contract. You

must pay the direct cost of returning the products.

9.5 If you cancel an order in accordance with this Section 9, you will receive a full refund of the amount you

paid to us in respect of the order including the costs of delivery to you, except:

(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we

offer, we reserve the right to retain the difference in cost between the kind of delivery you

chose and the least expensive kind of delivery that we offer; and

(b) as otherwise provided in this Section 9.

9.6 If the value of the products returned by you is diminished by any amount as a result of the handling of

those products by you beyond what is necessary to establish the nature, characteristics and functioning

of the products, we may recover that amount from you up to the contract price. We may recover that

amount by deducting it from any refund due to you or require you to pay that amount direct to us.

Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be

"beyond what is necessary to establish the nature, characteristics and functioning of the products" for

these purposes.

9.7 We will refund money using the same method used to make the payment, unless you have expressly

agreed otherwise. In any case, you will not incur any fees as a result of the refund.

9.8 Unless we have offered to collect the products, we will process a refund due to you as a result of a

cancellation on the basis described in this Section 9 within the period of 14 days after the day on which

we receive the returned products or (if earlier) after the day on which you supply to us evidence of

having sent the products back. If we have not sent the products to you at the time of withdrawal or

cancellation or have offered to collect the products, we will process a refund due to you without undue

delay and, in any case, within the period of 14 days after the day on which we are informed of the

withdrawal or cancellation.

9.9 You will not have any right to cancel a contract as described in this Section 9 insofar as the contract

relates to:

(a) The supply of any sealed audio recordings, sealed video recordings or sealed computer software

which have been unsealed by you;

(b) The supply of products the price of which is dependent upon fluctuations in financial markets

which we cannot control and which may occur during the cancellation period;

for the supply of such publications;

(d) The supply of goods which are liable to deteriorate or expire rapidly;

(e) The supply of non-prefabricated goods that are made on the basis of an individual choice of or

decision by you, or goods that are clearly personalised;

(f) the supply of sealed goods which are not suitable for return due to health protection or hygiene

reasons, where such goods have been unsealed by you; or

(g) The supply of goods which are, according to their nature, inseparably mixed with other items

after delivery.

10. Risk and ownership

10.1 The products you purchase from us will be at your risk from the time that they come into your physical

possession or the physical possession of a person identified by you to take possession of the products.

10.2 Ownership of a product that you purchase from us will pass to you upon the later of:

(a) delivery of the product; and

(b) receipt by us in cleared funds of all amounts due in respect of the product (including delivery

charges).

10.3 Until ownership of a product has passed to you, you will possess the product as our fiduciary agent and

bailee.

10.4 If you are business customer, then until ownership of a product has passed to you:

(a) you must store the product separately from other goods; and

(b) you must ensure that the product is clearly identifiable as belonging to us.

11. Warranties and representations

11.1 You warrant and represent to us that:

(a) you are legally capable of entering into binding contracts;

(b) you have full authority, power and capacity to agree to these terms and conditions;

complete and non-misleading; and

(d) you will be able to take delivery of the products in accordance with these terms and conditions

and our delivery policy.

11.2 We warrant to you that:

(a) we have the right to sell the products that you buy;

(b) the products we sell to you are sold free from any charge or encumbrance, except as specified

in these terms and conditions;

conditions;

(d) the products you buy will correspond to any description published on our website; and

(e) the products you buy will be of satisfactory quality.

11.3 All of our warranties and representations relating to the supply of products are set out in these terms

and conditions. To the maximum extent permitted by applicable law and subject to Section 12.1, all

other warranties and representations are expressly excluded.

12. Limitations and exclusions of liability

12.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(d) exclude any liabilities that may not be excluded under applicable law,

and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and

conditions, except to the extent permitted by law.

12.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and

conditions:

(a) are subject to Section 12.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of

these terms and conditions, including liabilities arising in contract, in tort (including negligence)

and for breach of statutory duty, except to the extent expressly provided otherwise in these

terms and conditions.

12.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our

reasonable control.

12.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or

damage to profits, income, revenue, use, production, anticipated savings, business, contracts,

commercial opportunities or goodwill.

12.5 We will not be liable to you in respect of any loss or corruption of any data, database or software,

providing that if you contract with us under these terms and conditions as a consumer, this Section

12.5 shall not apply.

12.6 We will not be liable to you in respect of any special, indirect or consequential loss or damage,

providing that if you contract with us under these terms and conditions as a consumer, this Section

12.6 shall not apply.

12.7 You accept that we have an interest in limiting the personal liability of our officers and employees and,

having regard to that interest, you acknowledge that we are a limited liability entity; you agree that

you will not bring any claim personally against our officers or employees in respect of any losses you

suffer in connection with the website or these terms and conditions (this will not, of course, limit or

exclude the liability of the limited liability entity itself for the acts and omissions of our officers and

employees).

12.8 Our aggregate liability to you in respect of any contract to purchase products from us under these

terms and conditions shall not exceed the greater of:

(a) [amount]; and

(b) [the total amount paid and payable to us under the contract].

13. Order cancellation

13.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice

of termination, if:

(a) you fail to pay, on time and in full, any amount due to us under that contract; or

(b) you commit any material breach of that contract.

13.2 You may cancel a contract under these terms and conditions immediately, by giving us written notice of

termination, if we commit any breach of that contract.

13.3 If you are a business customer, we may cancel a contract under these terms and conditions by written

notice to you if:

(a) you cease to trade;

(b) you become insolvent or unable to pay your debts within the meaning of the insolvency

legislation applicable to you;

take control of the whole or part of your business or assets, or notice of an intention to appoint

such a person is given or documents relating to such an appointment are filed with any court;

(d) the ability of your creditors to take any action to enforce their debts is suspended, restricted or

prevented, or some or all of your creditors accept, by agreement or pursuant to a court order,

an amount of less than the sums owing to them in satisfaction of those sums; or

(e) any process is instituted which could lead to you being dissolved and your assets being

distributed to your creditors, shareholders or other contributors.

13.4 We may cancel a contract under these terms and conditions by written notice to you if we are

prevented from fulfilling that contract by any event beyond our reasonable control, including without

limitation any unavailability of raw materials, components or products, or any power failure, industrial

dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or

war.

14. Consequences of order cancellation

14.1 If a contract under these terms and conditions is cancelled in accordance with Section 13:

(a) we will cease to have any obligation to deliver products which are undelivered at the date of

cancellation;

(b) you will continue to have an obligation where applicable to pay for products which have been

delivered at the date of cancellation (without prejudice to any right we may have to recover the

products); and

Sections 1.3, 6.4, 7.2, 7.4, 10, 12, 17, 18, 19, 20, 21 and 22 will survive termination and

continue in effect indefinitely.

15. Scope

15.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual

property rights.

15.2 These terms and conditions shall not govern the licensing of works (including software and literary

works) comprised or stored in products.

15.3 These terms and conditions shall not govern the provision of any services by us or any third party in

relation to the products (other than delivery services).

16. Variation

16.1 We may revise these terms and conditions from time to time by publishing a new version on our

website.

16.2 A revision of these terms and conditions will apply to contracts entered into at any time following the

time of the revision, but will not affect contracts made before the time of the revision.

17. Assignment

17.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or

obligations under these terms and conditions - providing, if you are a consumer, that such action does

not serve to reduce the guarantees benefiting you under these terms and conditions.

17.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any

of your rights and/or obligations under these terms and conditions.

18. No waivers

18.1 No breach of any provision of a contract under these terms and conditions will be waived except with

the express written consent of the party not in breach.

18.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be

construed as a further or continuing waiver of any other breach of that provision or any breach of any

other provision of that contract.

19. Severability

19.1 If a provision of these terms and conditions is determined by any court or other competent authority to

be unlawful and/or unenforceable, the other provisions will continue in effect.

19.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or

enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the

provision will continue in effect.

20. Third party rights

20.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to

benefit or be enforceable by any third party.

20.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to

the consent of any third party.

21. Entire agreement

21.1 Subject to Section 12.1, these terms and conditions, together with our delivery policy and our returns

policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of

our products and shall supersede all previous agreements between you and us in relation to the sale

and purchase of our products.

22. Law and jurisdiction

22.1 These terms and conditions shall be governed by and construed in accordance with English law.

22.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the

courts of England.

23. Statutory and regulatory disclosures

23.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer

and, if we update these terms and conditions, the version to which you originally agreed will no longer

be available on our website. We recommend that you consider saving a copy of these terms and

conditions for future reference.

23.2 These terms and conditions are available in the English language only.

23.3 Our VAT number is 219487576.

23.4 The website of the European Union's online dispute resolution platform is available at

https://webgate.ec.europa.eu/odr/main. The online dispute resolution platform may be used for

resolving disputes.

24. Our details

24.1 This website is owned and operated by R&G Homeware Limited.

24.2 We are registered in England and Wales under registration number 08939440, and our registered office

is at
Second Floor, 8 Longside lane
Bradford
BD7 1DF

24.3 Our principal place of business is at
Second Floor, 8 Longside lane
Bradford
BD7 1DF

24.4 You can contact us:

(a) by post, using the postal address given above;

(b) using our website contact form;

time; or

(d) by email, rg.homeware@gmail.com or using the email address published on our website from

time to time.

Company

HELP

PRODUCTS

SOCIAL