1.1 These terms and conditions shall govern the sale and purchase of products through our website.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an
order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under
the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the
Consumer Rights Act 2015).
2.1 In these terms and conditions:
(a) "we" means R&G Homeware Ltd; and
(b) "you" means our customer or prospective customer,
and "us", "our" and "your" should be construed accordingly.
3. Order process
3.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual
3.2 No contract will come into force between you and us unless and until we accept your order in
accordance with the procedure set out in this Section 3.
3.3 To enter into a contract through our website to purchase products from us, the following steps must be
taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the
checkout; if you are a new customer, you must then create an account with us and log in; if you are an
existing customer, you must enter your login details; once you are logged in, you must select your
preferred method of delivery and confirm your order and your consent to the terms of this document;
you will be transferred to our payment service provider's website, and our payment service provider will
handle your payment; we will then send you an initial acknowledgement; and once we have checked
whether we are able to meet your order, we will either send you an order confirmation (at which point
your order will become a binding contract) or we will confirm by email that we are unable to meet your
3.4 You will have the opportunity to identify and correct input errors prior to making your order by
4.1 The following types of products are or may be available on our website from time to time: Personalised.
4.2 We may periodically change the products available on our website, and we do not undertake to
continue to supply any particular product or type of product.
5.1 Our prices are quoted on our website.
5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts
that have previously come into force.
5.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT or unless
5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as
part of our sale procedures so that the correct price will be notified to you before the contract comes
5.5 In addition to the price of the products, you will OR may have to pay a delivery charge, which will be
notified to you before the contract of sale comes into force.
6.1 You must, during the checkout process, pay the prices of the products you order.
6.2 Payments may be made by PayPal or any of the permitted methods specified on our website from time
6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the
provisions of these terms and conditions, then we may withhold the products ordered and/or by written
notice to you at any time cancel the contract of sale for the products.
6.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us,
within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back (including charges made
by our or your bank or payment processor or card issuer);
(c) an administration fee of GBP 25.00 including VAT; and
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in
this Section 6.4 (including without limitation legal fees and debt collection fees),
and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on
your card statement or other financial statement, and make a charge-back as a result, this will
constitute an unjustified charge-back for the purposes of this Section 6.4.
7. Credit accounts
7.1 If we agree to open a business account for you, you will be able to pay in arrears, in accordance with
the provisions of this Section 7.
7.2 If you hold an account, then upon or following the dispatch of products, we will send to you an invoice
for payment of the price of those products, and you will pay such invoice within 30 days following the
date of our invoice.
7.3 Business accounts will be subject to such credit limits as we may notify to you from time to time.
7.4 If you do not pay to us any amount properly due under or in connection with these terms and
conditions in full and on time, we may:
(a) charge you interest on the overdue amount at the rate of [8% per year above the Bank of
England base rate] (which interest will accrue daily until the date of payment and be
compounded at the end of each calendar month); or
(b) claim interest and statutory compensation from you pursuant to the Late Payment of
Commercial Debts (Interest) Act 1998,
without prejudice to our other legal rights or rights under these terms and conditions.
8.1 Our policies and procedures relating to the delivery of products are set out in this Section 8 OR in our
delivery policy document.
8.2 We will arrange for the products you purchase to be delivered to the delivery address you specify
during the checkout process.
8.3 We will use reasonable endeavours to deliver your products on or before the date for delivery set out in
the order confirmation or, if no date is set out in the order confirmation, within 7 days following the
date of the order confirmation; however, we do not guarantee delivery by this date.
8.4 We do guarantee that unless there are exceptional circumstances all deliveries of products will be
dispatched within 7 days following the later of receipt of payment and the date of the order
8.5 We will only deliver products to addresses on the UK mainland.
9. Distance contracts: cancellation right
9.1 This Section 9 applies if and only if you offer to contract with us, or contract with us, as a consumer -
that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
9.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract
entered into with us through our website (without giving any reason for your withdrawal or
cancellation) at any time within the period:
(a) beginning upon the submission of your offer; and
(b) ending at the end of 14 days after the day on which the products come into your physical
possession or the physical possession of a person identified by you to take possession of them
(or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after
the day on which the last of those products, lots or pieces comes into your physical possession
or the physical possession of a period identified by you to take possession of them).
9.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 9,
you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by
means of any clear statement setting out the decision. In the case of cancellation, you may inform us
using the cancellation form that we will make available to you. To meet the cancellation deadline, it is
sufficient for you to send your communication concerning the exercise of the right to cancel before the
cancellation period has expired.
9.4 If you cancel a contract on the basis described in this Section 9, you must send the products back to us
(to [return address]) or hand them over to us or a person authorised by us to receive them. You must
comply with your obligations referred to in this Section 9 without undue delay and in any event not
later than 14 days after the day on which you inform us of your decision to cancel the contract. You
must pay the direct cost of returning the products.
9.5 If you cancel an order in accordance with this Section 9, you will receive a full refund of the amount you
paid to us in respect of the order including the costs of delivery to you, except:
(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we
offer, we reserve the right to retain the difference in cost between the kind of delivery you
chose and the least expensive kind of delivery that we offer; and
(b) as otherwise provided in this Section 9.
9.6 If the value of the products returned by you is diminished by any amount as a result of the handling of
those products by you beyond what is necessary to establish the nature, characteristics and functioning
of the products, we may recover that amount from you up to the contract price. We may recover that
amount by deducting it from any refund due to you or require you to pay that amount direct to us.
Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be
"beyond what is necessary to establish the nature, characteristics and functioning of the products" for
9.7 We will refund money using the same method used to make the payment, unless you have expressly
agreed otherwise. In any case, you will not incur any fees as a result of the refund.
9.8 Unless we have offered to collect the products, we will process a refund due to you as a result of a
cancellation on the basis described in this Section 9 within the period of 14 days after the day on which
we receive the returned products or (if earlier) after the day on which you supply to us evidence of
having sent the products back. If we have not sent the products to you at the time of withdrawal or
cancellation or have offered to collect the products, we will process a refund due to you without undue
delay and, in any case, within the period of 14 days after the day on which we are informed of the
withdrawal or cancellation.
9.9 You will not have any right to cancel a contract as described in this Section 9 insofar as the contract
(a) The supply of any sealed audio recordings, sealed video recordings or sealed computer software
which have been unsealed by you;
(b) The supply of products the price of which is dependent upon fluctuations in financial markets
which we cannot control and which may occur during the cancellation period;
(c) The supply of newspapers, periodicals or magazines, with the exception of subscription contracts
for the supply of such publications;
(d) The supply of goods which are liable to deteriorate or expire rapidly;
(e) The supply of non-prefabricated goods that are made on the basis of an individual choice of or
decision by you, or goods that are clearly personalised;
(f) the supply of sealed goods which are not suitable for return due to health protection or hygiene
reasons, where such goods have been unsealed by you; or
(g) The supply of goods which are, according to their nature, inseparably mixed with other items
10. Risk and ownership
10.1 The products you purchase from us will be at your risk from the time that they come into your physical
possession or the physical possession of a person identified by you to take possession of the products.
10.2 Ownership of a product that you purchase from us will pass to you upon the later of:
(a) delivery of the product; and
(b) receipt by us in cleared funds of all amounts due in respect of the product (including delivery
10.3 Until ownership of a product has passed to you, you will possess the product as our fiduciary agent and
10.4 If you are business customer, then until ownership of a product has passed to you:
(a) you must store the product separately from other goods; and
(b) you must ensure that the product is clearly identifiable as belonging to us.
11. Warranties and representations
11.1 You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts;
(b) you have full authority, power and capacity to agree to these terms and conditions;
(c) all the information that you provide to us in connection with your order is true, accurate,
complete and non-misleading; and
(d) you will be able to take delivery of the products in accordance with these terms and conditions
and our delivery policy.
11.2 We warrant to you that:
(a) we have the right to sell the products that you buy;
(b) the products we sell to you are sold free from any charge or encumbrance, except as specified
in these terms and conditions;
(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and
(d) the products you buy will correspond to any description published on our website; and
(e) the products you buy will be of satisfactory quality.
11.3 All of our warranties and representations relating to the supply of products are set out in these terms
and conditions. To the maximum extent permitted by applicable law and subject to Section 12.1, all
other warranties and representations are expressly excluded.
12. Limitations and exclusions of liability
12.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law,
and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and
conditions, except to the extent permitted by law.
12.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and
(a) are subject to Section 12.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of
these terms and conditions, including liabilities arising in contract, in tort (including negligence)
and for breach of statutory duty, except to the extent expressly provided otherwise in these
terms and conditions.
12.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our
12.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or
damage to profits, income, revenue, use, production, anticipated savings, business, contracts,
commercial opportunities or goodwill.
12.5 We will not be liable to you in respect of any loss or corruption of any data, database or software,
providing that if you contract with us under these terms and conditions as a consumer, this Section
12.5 shall not apply.
12.6 We will not be liable to you in respect of any special, indirect or consequential loss or damage,
providing that if you contract with us under these terms and conditions as a consumer, this Section
12.6 shall not apply.
12.7 You accept that we have an interest in limiting the personal liability of our officers and employees and,
having regard to that interest, you acknowledge that we are a limited liability entity; you agree that
you will not bring any claim personally against our officers or employees in respect of any losses you
suffer in connection with the website or these terms and conditions (this will not, of course, limit or
exclude the liability of the limited liability entity itself for the acts and omissions of our officers and
12.8 Our aggregate liability to you in respect of any contract to purchase products from us under these
terms and conditions shall not exceed the greater of:
(a) [amount]; and
(b) [the total amount paid and payable to us under the contract].
13. Order cancellation
13.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice
of termination, if:
(a) you fail to pay, on time and in full, any amount due to us under that contract; or
(b) you commit any material breach of that contract.
13.2 You may cancel a contract under these terms and conditions immediately, by giving us written notice of
termination, if we commit any breach of that contract.
13.3 If you are a business customer, we may cancel a contract under these terms and conditions by written
notice to you if:
(a) you cease to trade;
(b) you become insolvent or unable to pay your debts within the meaning of the insolvency
legislation applicable to you;
(c) a person (including the holder of a charge or other security interest) is appointed to manage or
take control of the whole or part of your business or assets, or notice of an intention to appoint
such a person is given or documents relating to such an appointment are filed with any court;
(d) the ability of your creditors to take any action to enforce their debts is suspended, restricted or
prevented, or some or all of your creditors accept, by agreement or pursuant to a court order,
an amount of less than the sums owing to them in satisfaction of those sums; or
(e) any process is instituted which could lead to you being dissolved and your assets being
distributed to your creditors, shareholders or other contributors.
13.4 We may cancel a contract under these terms and conditions by written notice to you if we are
prevented from fulfilling that contract by any event beyond our reasonable control, including without
limitation any unavailability of raw materials, components or products, or any power failure, industrial
dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or
14. Consequences of order cancellation
14.1 If a contract under these terms and conditions is cancelled in accordance with Section 13:
(a) we will cease to have any obligation to deliver products which are undelivered at the date of
(b) you will continue to have an obligation where applicable to pay for products which have been
delivered at the date of cancellation (without prejudice to any right we may have to recover the
(c) all the other provisions of these terms and conditions will cease to have effect, except that
Sections 1.3, 6.4, 7.2, 7.4, 10, 12, 17, 18, 19, 20, 21 and 22 will survive termination and
continue in effect indefinitely.
15.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual
15.2 These terms and conditions shall not govern the licensing of works (including software and literary
works) comprised or stored in products.
15.3 These terms and conditions shall not govern the provision of any services by us or any third party in
relation to the products (other than delivery services).
16.1 We may revise these terms and conditions from time to time by publishing a new version on our
16.2 A revision of these terms and conditions will apply to contracts entered into at any time following the
time of the revision, but will not affect contracts made before the time of the revision.
17.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or
obligations under these terms and conditions - providing, if you are a consumer, that such action does
not serve to reduce the guarantees benefiting you under these terms and conditions.
17.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any
of your rights and/or obligations under these terms and conditions.
18. No waivers
18.1 No breach of any provision of a contract under these terms and conditions will be waived except with
the express written consent of the party not in breach.
18.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be
construed as a further or continuing waiver of any other breach of that provision or any breach of any
other provision of that contract.
19.1 If a provision of these terms and conditions is determined by any court or other competent authority to
be unlawful and/or unenforceable, the other provisions will continue in effect.
19.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or
enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the
provision will continue in effect.
20. Third party rights
20.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to
benefit or be enforceable by any third party.
20.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to
the consent of any third party.
21. Entire agreement
21.1 Subject to Section 12.1, these terms and conditions, together with our delivery policy and our returns
policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of
our products and shall supersede all previous agreements between you and us in relation to the sale
and purchase of our products.
22. Law and jurisdiction
22.1 These terms and conditions shall be governed by and construed in accordance with English law.
22.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the
courts of England.
23. Statutory and regulatory disclosures
23.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer
and, if we update these terms and conditions, the version to which you originally agreed will no longer
be available on our website. We recommend that you consider saving a copy of these terms and
conditions for future reference.
23.2 These terms and conditions are available in the English language only.
23.3 Our VAT number is 219487576.
23.4 The website of the European Union's online dispute resolution platform is available at
https://webgate.ec.europa.eu/odr/main. The online dispute resolution platform may be used for
24. Our details
24.1 This website is owned and operated by R&G Homeware Limited.
24.2 We are registered in England and Wales under registration number 08939440, and our registered office
Second Floor, 8 Longside lane
24.3 Our principal place of business is at
Second Floor, 8 Longside lane
24.4 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, 02038277559 or on the contact number published on our website from time to
(d) by email, firstname.lastname@example.org or using the email address published on our website from
time to time.